Frequently Asked Questions

Frequently asked questions

• How long does it take for my order to be processed?

  Our processing time is typically 2-5 business days. Please note that this does not include weekends or holidays. Once your order has been processed, you will receive an email notification with tracking information.

• How long will it take for my order to be shipped?

  Our shipping time is estimated to be 5-12 business days after the processing period. Please note that shipping times may vary depending on your location and shipping method selected at checkout. International orders may take longer due to customs clearance and other factors.

• Can I expedite the processing and shipping time of my order?

  Currently, we do not offer expedited processing or shipping options. However, rest assured that we strive to process and ship orders as quickly as possible while maintaining the highest quality standards.

• Will I be notified once my order has been shipped?

  Yes, you will receive an email notification with tracking information once your order has been shipped. Please make sure to provide a valid email address at checkout to receive these updates.

  
   

• What if my order hasn't arrived within the estimated shipping time?

  Shipping times are estimated and not guaranteed. If your order hasn't arrived within the estimated shipping time, please allow for some additional time due to unforeseen delays such as weather conditions, customs clearance, or other factors beyond our control. If you have any concerns about the status of your order, please contact our customer service team for assistance.

  
   

• Can I track the status of my order?

  Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your order and estimated delivery date.

• Do you offer international shipping?

   Yes, we offer international shipping to select countries. However, please note that international orders may take longer to arrive due to customs clearance and other factors. Customers are responsible for any customs duties, taxes, or fees that may apply to international orders.

  
   

• What should I do if my order arrives damaged or is incorrect?

   We apologize for any inconvenience. If your order arrives damaged or is incorrect, please contact our customer service team within 48 hours of receiving your order. We may require photos or other documentation to process a refund or replacement, so please retain all original packaging and items.

  
   

• Can I cancel my order after it has been placed?

  Yes, you can cancel your order if fulfillment has not started yet. Our fulfillment process typically begins within a few hours of the order being placed, and sometimes even immediately. If you need to cancel your order, please contact our customer service team as soon as possible after placing the order for assistance. Once fulfillment has started, unfortunately, we are unable to cancel the order. 

  
   

• What can I return?

  1. Incorrect Order: If you receive an order that is not what you originally ordered, please contact our customer service team within 48 hours of receiving your order for a return or exchange.
  2. Defective Items: If you receive a defective item, such as a damaged or flawed product, please contact our customer service team within 48 hours of receiving your order for a return or exchange.
• What are the conditions for returning an item?

  All returns must be in their original condition, unworn, unwashed, and with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

• Can I return an item for sizing issues or change of mind?

  Unfortunately, we are unable to accept returns for reasons other than incorrect orders or defective items. This includes returns due to sizing issues, change of mind, or other personal preferences. We encourage you to carefully review the product descriptions, size charts, and images before making a purchase.

  
   

• How do I initiate a return?

   If you believe that your order qualifies for a return, please contact our customer service team for further instructions on how to proceed with the return process.

  
   

• What is the timeframe for initiating a return?

  Please contact our customer service team within 48 hours of receiving your order to initiate a return for incorrect orders or defective items.

  
   

• What happens after my return is approved?

   Once your return is approved, our customer service team will provide you with instructions on how to proceed with the return, including the return shipping address and any additional steps required.

  
   

• Can I get a refund for my returned item?

  If your return is approved, you may choose to receive a refund or an exchange for the returned item, depending on availability. Refunds will be processed to the original payment method used for the purchase.

• How can I trust the legitimacy of this website?

  You can trust the legitimacy of our clothing brand as we are a registered LLC. In addition, our proven track record of fulfilling over 10,000 orders demonstrates our commitment to providing reliable and efficient order processing, as well as delivering high-quality products to our customers. We take pride in our excellent customer service and strive to ensure that every customer has a positive experience when shopping with us. Our status as a registered LLC signifies our legal and legitimate business entity, adhering to all applicable laws and regulations. You can shop with confidence knowing that we are a legitimate and professional business, dedicated to providing a trustworthy shopping experience.